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  • Customers like
    • Staffers who were patient and instructive1
    • Teaser rate1
  • Customers don't like
    • No consideration for other facts2
    • Did not listen2
    • Unprofessional communcaoition1

  • 2 days ago
  • Banks
  • Plantation, Florida
  • Rude Customer Treatment
  • 23

I had a CD that had to be renewed or withdrawn by a Saturday. When I called on Saturday the bank was closed. First think Monday morning I called to make arrangements to close the account and was told I would be charged a penalty of 6 months interest. The rate they had already renewed it at was .35%. The bank "next door" has a rate of 1.35%. A big difference. The branch manager as well as... Read more

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  • Jul 21
  • Banks
  • Kingsport, Tennessee
  • Third Federal Mortgage
  • 43

This bank is very predatorial and it's practices. I had a mortgage with this company for 13 years. I failed to make three payments and was immediately sent into foreclosure. The bank never tried to work with me and in fact refused to work with me or create any kind of a payment arrangement where I could catch up. As soon as I mentioned to the bank that I was having trouble paying they... Read more

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  • Jul 12
  • Banks
  • Third Federal Online Banking
  • 82

Third Federal established my first mortgage in the 80's and then a re-fi when the economy tanked hard in the recession some years ago. While I am/was grateful for their services my experience since has been that TF hasn't perfected a streamlined/logical one-stop verification that allows patrons to access account data with a minimum of fuss, short quick protocols to verify client ID's and... Read more

Was this review helpful? 0 0

They are rude and don't communicate apparently because ive sent documents a thousand times and STILL have problems every time I call and they don't care to help, they read they're script.. WORST COMPANY!!!! Add comment

  • Jul 06
  • Loans and Mortgages
  • Cincinnati, Ohio
  • Third Federal Home Equity Line Of Credit
  • 69

Applied for a HELOC. Was given an odd appraisal of my home value. Asked for clarification and there was no response. They called (no written offer with loan amount and terms was ever sent) to tell me some risk group authorized a loan amount of $X. I asked based on what? Still have never heard what values were used to determine my loan amount. Poor communication and unprofessional business... Read more

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  • Jun 11
  • Loans and Mortgages
  • Newnan, Georgia
  • Home Equity Line Of Credit
  • 349

Don't waste your time with this unprofessional operation. Applied for a Home Equity line of credit, on initial call for over 2 hours, provided all the documentation, went through months of calls asking for more and more documentation( usually something I had already sent previously). Was all along told by bank just need one more document and we are good. Then after weeks of waiting got a call... Read more

Was this review helpful? 3 0

  • Apr 22
  • Loans and Mortgages
  • Credit Line
  • 725

I have a credit line. I've had it for several years and pay the minimum plus $100 every month before the due date. On 2 occasions over the last 8 or so years a payment was late because I did not receive the invoice. Instead of checking my payment record and seeing that it is an aberration for me to be late, they send me to collections! I'm talking about a bill as little as $18. I get an... Read more

Was this review helpful? 3 3

  • Apr 20
  • Loans and Mortgages
  • Cleveland, Ohio
  • Loan
  • 696

I would not do business with TF. They do business unethically and are anti-customer. Stay away! I was approved for a loan and started drawing on it and relying on it. All payments were made on time in auto-enrollment. But Third Federal ended up pulling away my loan right from underneath me without any forewarning! During the loan process a representative lied to me about the terms of the loan... Read more

Was this review helpful? 5 0

  • Feb 14
  • Loans and Mortgages
  • Account
  • 1424

I found a letter in my mail box with my full name on it. Later the letter (appeared to be a summary statement) disapeared. When I called Cleveland and gave them all of my info they read that unless I had the person that opened the account and added my name to it they would not give any info. In fact, they quoted that it was clear that I WAS PERSONALLY NOT TO BE GIVEN ANY INFO EVEN THOUGH IT HAD... Read more

Was this review helpful? 7 8

  • Feb 07
  • Loans and Mortgages
  • Seattle, Washington
  • Home Equity Loan
  • 1096

I wasted 2 months with these people. The women I spoke with were like programmed robots. They can't understand financials. I am self employed and wanted a short term HELOC for not a big amount. I am asset rich. I explained it all going in in very clear terms and two months later was rejected based on those very issues. I have great credit and like the other guy's review says they are clueless.... Read more

Was this review helpful? 9 1

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