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    • Attitude1

  • Apr 22
  • Loans and Mortgages
  • Credit Line
  • 368

I have a credit line. I've had it for several years and pay the minimum plus $100 every month before the due date. On 2 occasions over the last 8 or so years a payment was late because I did not receive the invoice. Instead of checking my payment record and seeing that it is an aberration for me to be late, they send me to collections! I'm talking about a bill as little as $18. I get an... Read more

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  • Apr 20
  • Loans and Mortgages
  • Cleveland, Ohio
  • Loan
  • 361

I would not do business with TF. They do business unethically and are anti-customer. Stay away! I was approved for a loan and started drawing on it and relying on it. All payments were made on time in auto-enrollment. But Third Federal ended up pulling away my loan right from underneath me without any forewarning! During the loan process a representative lied to me about the terms of the loan... Read more

Was this review helpful? 1 0

  • Feb 14
  • Loans and Mortgages
  • Account
  • 1231

I found a letter in my mail box with my full name on it. Later the letter (appeared to be a summary statement) disapeared. When I called Cleveland and gave them all of my info they read that unless I had the person that opened the account and added my name to it they would not give any info. In fact, they quoted that it was clear that I WAS PERSONALLY NOT TO BE GIVEN ANY INFO EVEN THOUGH IT HAD... Read more

Was this review helpful? 4 5

  • Feb 07
  • Loans and Mortgages
  • Seattle, Washington
  • Home Equity Loan
  • 901

I wasted 2 months with these people. The women I spoke with were like programmed robots. They can't understand financials. I am self employed and wanted a short term HELOC for not a big amount. I am asset rich. I explained it all going in in very clear terms and two months later was rejected based on those very issues. I have great credit and like the other guy's review says they are clueless.... Read more

Was this review helpful? 6 0

  • Jan 21
  • Loans and Mortgages
  • Tampa, Florida
  • Loan Application
  • 1031

I was denied application for refinance when told my credit score too low. checked with all three credit bureaus and all reporting excellent credit. Called back to Brecksville office to dispute what they were reporting and the women put my on hold indefinitely - obviously not interested in helping me. Transunion gave me one credit and score and Third Federal telling me what was reported was almost... Read more

Was this review helpful? 3 1

  • Jan 03
  • Property Insurance
  • West Chester Township, Ohio
  • Hazard Insurance
  • 1
  • 1
  • 173

For the third year in a row, they've charged me for hazard insurance which my home policy already has. More than $2000 from an insurance company that they own. Every year they've done this and every year I have to waste my time sending them the same home insurance policy I've had for 8 years! Can't wait to refinance with anybody else! Read more

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  • Dec 30, 2014
  • Loans and Mortgages
  • Philadelphia, Pennsylvania
  • Mortgage Refinance
  • 1095

There is a $208 fee paid to my county for refinancing. They did not inform me of this, nor did they include this fee in their cost estimates. They told me that I would get a refund check from my old bank, and that the end result would be a cost for refinancing of $295. In reality, my cost to refinance was $620. The additional costs were from: 1) one week of paying interest on both mortgages 2) a... Read more

Was this review helpful? 8 5

  • Nov 26, 2014
  • Loans and Mortgages
  • Mortgage Loan
  • 1
  • 1
  • 2926

I initiated a loan application with Third Federal after receiving mailed solicitations from them for a 2.79% mortgage. After initiating the loan paperwork, the bank then informed me that the loan payments would need an auto-debit. This wasn't a big problem, but my wife and I are uneasy granting such access. The bank then scheduled an appraisal, without my input, which came in $35K-$50k under... Read more

Was this review helpful? 19 6

  • Nov 13, 2014
  • Loans and Mortgages
  • Baldwin, Georgia
  • Positive Experience
  • 1930

I received a mailer offering a low-cost $295 refi of my mortgage at 3.04% from Third Federal in September. I went online and applied for the loan on Third Federal's web site. I own my own business, so proving my income required that I get a statement from a CPA to reflect that my books are in order. I thought this was a little much since they could easily review my business banking statements... Read more

Was this review helpful? 5 0

  • Nov 06, 2014
  • Home Construction and Repair
  • Strongsville, Ohio
  • Construction Loan
  • 1118

Concern and respect I never felt this once while dealing with Thrid Federal. They may profess their four guiding principles are concern for others, trust, respect and a commitment to excellence but that's not what my husband and I experienced while trying to obtain a new construction loan. We presented documented proof from an investment firm of our assets and were told our income was... Read more

Was this review helpful? 6 4

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