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  • Feb 14
  • Loans and Mortgages
  • Account
  • 633
  • REVIEW RATING 5/5

I found a letter in my mail box with my full name on it. Later the letter (appeared to be a summary statement) disapeared. When I called Cleveland and gave them all of my info they read that unless I had the person that opened the account and added my name to it they would not give any info. In fact, they quoted that it was clear that I WAS PERSONALLY NOT TO BE GIVEN ANY INFO EVEN THOUGH IT HAD... Read more

Was this review helpful? 1 3

  • Feb 07
  • Loans and Mortgages
  • Seattle, Washington
  • Home Equity Loan
  • 467
  • REVIEW RATING 5/5

I wasted 2 months with these people. The women I spoke with were like programmed robots. They can't understand financials. I am self employed and wanted a short term HELOC for not a big amount. I am asset rich. I explained it all going in in very clear terms and two months later was rejected based on those very issues. I have great credit and like the other guy's review says they are clueless.... Read more

Was this review helpful? 3 0

  • Jan 21
  • Loans and Mortgages
  • Tampa, Florida
  • Loan Application
  • 668
  • REVIEW RATING 5/5

I was denied application for refinance when told my credit score too low. checked with all three credit bureaus and all reporting excellent credit. Called back to Brecksville office to dispute what they were reporting and the women put my on hold indefinitely - obviously not interested in helping me. Transunion gave me one credit and score and Third Federal telling me what was reported was almost... Read more

Was this review helpful? 2 1

For the third year in a row, they've charged me for hazard insurance which my home policy already has. More than $2000 from an insurance company that they own. Every year they've done this and every year I have to waste my time sending them the same home insurance policy I've had for 8 years! Can't wait to refinance with anybody else! Add comment

  • Dec 30, 2014
  • Loans and Mortgages
  • Philadelphia, Pennsylvania
  • Mortgage Refinance
  • 735
  • REVIEW RATING 5/5

There is a $208 fee paid to my county for refinancing. They did not inform me of this, nor did they include this fee in their cost estimates. They told me that I would get a refund check from my old bank, and that the end result would be a cost for refinancing of $295. In reality, my cost to refinance was $620. The additional costs were from: 1) one week of paying interest on both mortgages 2) a... Read more

Was this review helpful? 5 5

  • Nov 26, 2014
  • Loans and Mortgages
  • Mortgage Loan
  • 1
  • 1
  • 2287
  • REVIEW RATING 5/5

I initiated a loan application with Third Federal after receiving mailed solicitations from them for a 2.79% mortgage. After initiating the loan paperwork, the bank then informed me that the loan payments would need an auto-debit. This wasn't a big problem, but my wife and I are uneasy granting such access. The bank then scheduled an appraisal, without my input, which came in $35K-$50k under... Read more

Was this review helpful? 15 6

  • Nov 13, 2014
  • Loans and Mortgages
  • Baldwin, Georgia
  • Positive Experience
  • 1498
  • REVIEW RATING 5/5

I received a mailer offering a low-cost $295 refi of my mortgage at 3.04% from Third Federal in September. I went online and applied for the loan on Third Federal's web site. I own my own business, so proving my income required that I get a statement from a CPA to reflect that my books are in order. I thought this was a little much since they could easily review my business banking statements... Read more

Was this review helpful? 5 0

  • Nov 06, 2014
  • Home Construction and Repair
  • Strongsville, Ohio
  • Construction Loan
  • 887
  • REVIEW RATING 5/5

Concern and respect I never felt this once while dealing with Thrid Federal. They may profess their four guiding principles are concern for others, trust, respect and a commitment to excellence but that's not what my husband and I experienced while trying to obtain a new construction loan. We presented documented proof from an investment firm of our assets and were told our income was... Read more

Was this review helpful? 3 4

  • Oct 01, 2014
  • Loans and Mortgages
  • Loan Rates
  • 1679
  • REVIEW RATING 5/5

I applied for a loan online per their advertisement. I had 4million assets for $100,000 loan at allegedly "most favorable rate". The no cost loan has cost me over $1000. At 4 months still no funding after two letters I was approved. They are scam artists and bank serves as a personal piggy bank for senior management! Where are the bank regulators and the SEC? Personnel were discourteous and... Read more

Was this review helpful? 19 5

  • Sep 09, 2014
  • Loans and Mortgages
  • Columbus, Ohio
  • Loans And Mortgages
  • 1
  • 1
  • 3017
  • REVIEW RATING 5/5

My experience, shortlived as it was, from the start was terrible. I received a mailing offering a (great) refi opportunity. I'm on a 15-year mortgage with 12 years left, and wanted to reduce it to a 10-year, paying more upfront to refi and get a slightly lower rate than I have. I go to the website, fill out the info, put in my invitation code, and waited to be contacted. A week later, I had... Read more

Was this review helpful? 34 11

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