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  • Customers like
    • Staffers who were patient and instructive1
    • Teaser rate1
  • Customers don't like
    • No consideration for other facts2
    • Did not listen2
    • Unprofessional communcaoition1

  • Aug 26
  • Loans and Mortgages
  • Holiday, Florida
  • Assets
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

IN MY OPINION THE WORST BANK AND GAME PLAYERS EVER. AFTER THE LOSS OF A LOVED ONE THIRD FEDERAL HAS BEEN PLAYING US. THEY DENY ASSETS ONE DAY AND ADMIT TO THEM THE NEXT AND DENIES THEM THE NEXT. WHEN I ORIGINALLY REQUESTED PAPERWORK WE WERE TOLD THE PAPERS WERE DESTROYED BECAUSE THE ACCTS. WERE MOVED TO ANOTHER COMPANY. LAW SAYS THEY HAVE TO HOLD PAPERWORK SIX YEARS. NOW AFTER BRINGING LAW... Read more

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  • Aug 23
  • Loans and Mortgages
  • Palm Harbor, Florida
  • Home Equity Line Of Credit
  • 40
  • REVIEW RATING 4/5

Negotiated a home equity settlement with TF. Made every payment on time and the collection dept will call and ask for payment even after I tell them the date they received and their deposit date. They tell me they can' locate my payment even with ALL information given. Then, I find out these morons report me as missing a payment. You feel like you are in a no win situation. The most INCOMPETENT... Read more

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Wtf? Try Ing pcfdruk ing to do online deposits... Fjurfvju Cannot even log on. Really want to lose all that mortgage interest? Add comment

  • Aug 18
  • Loans and Mortgages
  • Maineville, Ohio
  • 43
  • REVIEW RATING 4/5

Still trying to figure out how my house was appraised by the same person 7 years ago at $178,000 and now it's suddenly $144, 000. When we bought the house 10 years ago it was appraised at $165,000. Both of these appraisals were done by your bank. I get the housing market went belly up 8 years ago, but in the last 8 years we have replaced roof, air conditioning, furnace, all new interior doors... Read more

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  • Aug 18
  • Loans and Mortgages
  • Maineville, Ohio
  • 12
  • REVIEW RATING 4/5

Still trying to figure out how my house was appraised by the same person 7 years ago at $178,000 and now it's suddenly $144, 000. When we bought the house 10 years ago it was appraised at $165,000. Both of these appraisals were done by your bank. I get the housing market went belly up 8 years ago, but in the last 8 years we have replaced roof, air conditioning, furnace, all new interior doors... Read more

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Third Federal on West 25th in Cleveland Ohio..Have the rudest tellers..There customer service is the worst ever..I have been there around 5 times..They never greet you. .or say have a good day or say thank you..They truly need customer service training.. Add comment

  • Jul 27
  • Banks
  • Plantation, Florida
  • Third Federal Account
  • 124
  • REVIEW RATING 4/5

I had a CD that had to be renewed or withdrawn by a Saturday. When I called on Saturday the bank was closed. First think Monday morning I called to make arrangements to close the account and was told I would be charged a penalty of 6 months interest. The rate they had already renewed it at was .35%. The bank "next door" has a rate of 1.35%. A big difference. The branch manager as well as... Read more

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  • Jul 21
  • Banks
  • Kingsport, Tennessee
  • Third Federal Mortgage
  • 136
  • REVIEW RATING 4/5

This bank is very predatorial and it's practices. I had a mortgage with this company for 13 years. I failed to make three payments and was immediately sent into foreclosure. The bank never tried to work with me and in fact refused to work with me or create any kind of a payment arrangement where I could catch up. As soon as I mentioned to the bank that I was having trouble paying they... Read more

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  • Jul 12
  • Banks
  • Third Federal Online Banking
  • 143
  • REVIEW RATING 4/5

Third Federal established my first mortgage in the 80's and then a re-fi when the economy tanked hard in the recession some years ago. While I am/was grateful for their services my experience since has been that TF hasn't perfected a streamlined/logical one-stop verification that allows patrons to access account data with a minimum of fuss, short quick protocols to verify client ID's and... Read more

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They are rude and don't communicate apparently because ive sent documents a thousand times and STILL have problems every time I call and they don't care to help, they read they're script.. WORST COMPANY!!!! Add comment

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