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Great rates but terrible customer service. ZERO communication after you apply for the loan. Over 18 calls over the course of 3 months for my loan to close. The entire process was horrid. I do not recommend using them. Many mistakes, very little information on how the process works, no time frames NOTHING. It took over 1 month for the Appraisal company to even contact me, i had to call third... Read more

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Appraisal was good, credit was over 700. Refinance was to remove $800 in monthly payments, not taken into account and was denied the loan even though above would clearly improve debt to income ratio plus loan alone would have saved $200 a month in the mortgage by itself. Almost as if a computer did the underwriting without the ability to think or reason. The smart rate sounds wonderful but the... Read more

Was this review helpful? 0 0

This was such a great lending institution at one time. Now it has poor customer service and the underwriters must have just graduated high school. They have no idea how to underwrite loans! Do not recommend. I applied online and when I got the call back, I was told of all I was going to need. 705 credit score, 30% down and 38% Debt to Income. They turned down the loan for one recent 30 day... Read more

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I have a morgtgage loan with them since 2002 on high interest rate 5.75 , in 2014 I lost my job I ask for a loan modification on march of 2014 they refuse so I hire a attorney to deal wit them ,foe seven month they been give him a Hassall ,finely on February the agree to do the modification for 2.1 % ,till this time its ok . I went to make the new payment in person the teller refused to accept... Read more

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IN MY OPINION THE WORST BANK AND GAME PLAYERS EVER. AFTER THE LOSS OF A LOVED ONE THIRD FEDERAL HAS BEEN PLAYING US. THEY DENY ASSETS ONE DAY AND ADMIT TO THEM THE NEXT AND DENIES THEM THE NEXT. WHEN I ORIGINALLY REQUESTED PAPERWORK WE WERE TOLD THE PAPERS WERE DESTROYED BECAUSE THE ACCTS. WERE MOVED TO ANOTHER COMPANY. LAW SAYS THEY HAVE TO HOLD PAPERWORK SIX YEARS. NOW AFTER BRINGING LAW... Read more

Was this review helpful? 2 1

Negotiated a home equity settlement with TF. Made every payment on time and the collection dept will call and ask for payment even after I tell them the date they received and their deposit date. They tell me they can' locate my payment even with ALL information given. Then, I find out these morons report me as missing a payment. You feel like you are in a no win situation. The most INCOMPETENT... Read more

Was this review helpful? 1 0

Wtf? Try Ing pcfdruk ing to do online deposits... Fjurfvju Cannot even log on. Really want to lose all that mortgage interest? Add comment

Still trying to figure out how my house was appraised by the same person 7 years ago at $178,000 and now it's suddenly $144, 000. When we bought the house 10 years ago it was appraised at $165,000. Both of these appraisals were done by your bank. I get the housing market went belly up 8 years ago, but in the last 8 years we have replaced roof, air conditioning, furnace, all new interior doors... Read more

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Third Federal on West 25th in Cleveland Ohio..Have the rudest tellers..There customer service is the worst ever..I have been there around 5 times..They never greet you. .or say have a good day or say thank you..They truly need customer service training.. Read more

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I had a CD that had to be renewed or withdrawn by a Saturday. When I called on Saturday the bank was closed. First think Monday morning I called to make arrangements to close the account and was told I would be charged a penalty of 6 months interest. The rate they had already renewed it at was .35%. The bank "next door" has a rate of 1.35%. A big difference. The branch manager as well as... Read more

Was this review helpful? 0 4
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