Third Federal

I applied for home loan refi based on mailing I received. Called to start process gave all required documentation, and advised approve for loan.

Later they asked about divorce documents which i sent as requested only to be told need additional information. Was not sure what they were looking for as divorce had been finalized 5 years ago. They finally advised need alimony information, I advised did not pay alimony only child support. I get email advising, I needed to submit alimony information or denying loan.

Needless to say I cannot submit something that I don't have since no alimony my loan was denied. Awful experience.

The worst customer experience I have ever experienced. Stay away from this company.

gHorrible experience! Was offered incredibly low rate for a Home Equity Loan.

Started paperwork process. FIRST -- was informed we were going to be required to get flood insurance -- even though the FEDERAL GOVERNMENT has determined that we are NOT in a flood zone. Provided FEMA determination and they still insisted on it. Then our appraisal came in ridiculously low.

(I'm a Realtor so very knowledgeable about local home values.) Appraiser came to our property, but stayed at the curb. Problem is our home has a 500 ft paved driveway and sits on 3 acres. So appraiser didn't notice many of our homes features such as WATERFRONT! (even though they were forcing us to get flood insurance), nor that we had a large inground pool overlooking water, called our poorhouse as "shed", and much more.

We informed them we were going to ALSO appeal the appraisal. Then we immediately get an email informing us that we're being denied due to income reasons (when our income is very high and we have little debt and high credit scores). It's as if some admin person unilaterally decided to deny us since we weren't willing to put up with their inaccurate findings from miles away.

What a waste of 3 weeks! SMH

Had a Third Federal mortgage already. Refinanced to a 15 year loan.

After waiting 80 days (which they did tell me it would take that long) I had to go 3 different times to the bank to sign the paperwork. Each time they could not answer why I had to pay a cost. Three times I had to take off work and they had no idea why I had to write an 800 dollar check out. Each time they sent in back for information I had to send them copies of my W2 and checks.

It was the worst business transaction in my life. They should of had all that information in my files. Finally I did there job and figured out why.

100 days later I got to close on my refinance. I will never do business with them again and am so bothered by this situation that I'm considering refinancing with another bank just so they do not get a penny more from me!

A direct rollover of an IRA is an IRS sanctioned procedure that clearly documents the funds rolled over from one custodian to another are not taxed.

On March 29, 2018, I entered the branch on Mayfield Road and said I wanted to do a direct IRA rollover. The platform clerk who greeted me said she could help me and she knew what it is because she thought I was bringing money in.

When I explained I wanted to roll my money out of Third Fed, she refused. She called over the branch manager (a very rude woman) to confirm and the manager told her to confirm with the IRA department at the central office.

I received a check for my funds made out to me and I was told it would be recorded as a fully taxable normal IRA distribution.

I just recently applied for a refinance with Third Federal. I received a flyer in the mail with what I would say were very "attractive" rates, almost to good to be true.

I'll be the first to admit, I have had some credit struggles in the past by my scores are not horrible and are rated "good" on FICO scale. I have not had any late mortgage payments, ever and my loan to value is about 50. Prior to applying for the loan, I asked what the FICO requirements were and stated my middle score and what my wife's middle score and asked if they were within their guidelines. I was told by the LO that she couldn't underwrite the file and that I had to submit the application.

My whole intent for the FICO question was to find out what their minimum score requirements were and if I met them. I did not want my credit pulled if I didn't meet their minimum requirements knowing that if you have too many credit pulls in a period of time it will negatively impact your FICO scores.. But again they said that it needs to go thru underwriting. For full disclosure, I was a part time loan officer in my past.

I know from my experience, banks do have minimum scores for certain programs and usually publish them to their LO's. I did find it odd that she could not give me minimum guidelines. Against my better judgement, I decided to apply for the refinance. I was contacted and told by the LO that we were declined due to not meeting their credit score guidelines.

While I am not pissed about being denied, I am pissed that they seem to have "guidelines" but they will not publish or be transparent that they do have minimum requirements.

If I would have known that I didn't meet the FICO score requirement I would have never applied. I guess the moral of the story is that if it is "to good to be true" you should walk away from it.