I recently started the refinance process with them in Cleveland area. I walked in to their branch in Mentor and worked with Gail. She was great so far. She helped with the application process, the appraisal come back great, and now the loan is in underwriting. I do not...Read more
I had a mortgage loan through Third Federal which I established in 2009. In August 2016 I contacted Third Federal to request either a new loan or a refinance. I needed to buy out the 2 other parties who were co-owners of my home. I was not asking for additional money....Read more
I didn't like
- Knowledge of services
My wife and I wanted to refinance our mortgage from 30 yr to 15 yr. We met with Linda, but never seemed to get undivided attention. She made several mistakes, such as, Using my last name, not her maiden name, which she kept. Several times I had to take much info to...Read more
Morgage Lender 3rd Federal Review
Liars about PMI blatant liars
Repeatedly semt required documents to gualify for a great, low interest mortgage and after a week...gave up! Stay away from this bank as you will waste your time. Do not fall for their promises and assurances.
Third Federal Loan Review
Loan denied based on rules not in their web site. For example: 2.74% loan payment $2,900/mo. BUT to qualify for the loan based on 5.5% or $4,065/mo!!!!! Many rules they do not disclose until they deny you credit.
Third Federal Account Review
Unable to access my account
Wow, i've been with 3rd Fed since about 2001 and have a Mtge since 2002 with no prob, plus a renegotiated mtge due to financial probs. Today a main office rep called to advise my Debit card had been Fraudulenly used without my knowledge nearly wiping out my entire...Read more
After more than 10 yrs a customer, I was treated like a stranger off the street by new management. I will not forget the humiliation & misrepresentation of instructions given for cashing a third party, IRS GOVERNMENT, check. After Third Federal mgr. requested third...Read more
The phone number to call re late payment notice to Third Federal is erroneous. The number 877-798-5659 is printed on the notice and has been DISCONNECTED!!!!!!!! Why can't T.F. keep their correspondence forms up-to-date? Not only that, T.F. is asking for forty-four...Read more
Going on over 4 weeks and it's still impossible to make a Principal Only loan payment on the TF website. Apparently, the site was updated, and since then, Principal Only payments are no longer an option at this time. "We are working to restore the principal payment...Read more
Received an "offer" for a refinanced mortgage that was out of date rate wise before it ever left their offices. References a rate effective from over a month ago, but mailed the day a rate increase went into effect. Also there "offer" fails to disclose that there are...Read more
Great rates but terrible customer service. ZERO communication after you apply for the loan. Over 18 calls over the course of 3 months for my loan to close. The entire process was horrid. I do not recommend using them. Many mistakes, very little information on how the...Read more
Appraisal was good, credit was over 700. Refinance was to remove $800 in monthly payments, not taken into account and was denied the loan even though above would clearly improve debt to income ratio plus loan alone would have saved $200 a month in the mortgage by...Read more
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