Submit ›
or
1.9 Based on 19 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Staffers who were patient and instructive 1
    • Teaser rate 1
  • Customers don't like
    • Did not listen 2
    • No consideration for other facts 2
    • Unprofessional communcaoition 2
Advanced
search
loading...
More Less

Wow, i've been with 3rd Fed since about 2001 and have a Mtge since 2002 with no prob, plus a renegotiated mtge due to financial probs. Today a main office rep called to advise my Debit card had been Fraudulenly used without my knowledge nearly wiping out my entire account! I normally check my acct every or evry other day but didnt bc friend in hospital. So glad they alerted and contacted me to verify. I made a police rept etc. THANK YOU 3RD FED! Read more

Was this review helpful? 0 0

After more than 10 yrs a customer, I was treated like a stranger off the street by new management. I will not forget the humiliation & misrepresentation of instructions given for cashing a third party, IRS GOVERNMENT, check. After Third Federal mgr. requested third party to SIGN IT IN FRONT OF THEM, they DECLINED cashing it. They could have cashed MY check after my depositing 3rd parties IRS check for a nominal amount! Needless to say, I'm... Read more

Was this review helpful? 0 0

The phone number to call re late payment notice to Third Federal is erroneous. The number 877-798-5659 is printed on the notice and has been DISCONNECTED!!!!!!!! Why can't T.F. keep their correspondence forms up-to-date? Not only that, T.F. is asking for forty-four cents in late payment. That amount due is less then the postage required for T.F.'s cost to mail the payment. Also , I overpay every month anywhere from 400% to 800%. One would think... Read more

Was this review helpful? 0 0

Going on over 4 weeks and it's still impossible to make a Principal Only loan payment on the TF website. Apparently, the site was updated, and since then, Principal Only payments are no longer an option at this time. "We are working to restore the principal payment option. We appreciate your patience and apologize for any inconvenience." They must not be working very hard, since it's been over 4 weeks now. I would think that they would have... Read more

Was this review helpful? 1 0

Repeatedly semt required documents to gualify for a great, low interest mortgage and after a week...gave up! Stay away from this bank as you will waste your time. Do not fall for their promises and assurances.

Add comment

Received an "offer" for a refinanced mortgage that was out of date rate wise before it ever left their offices. References a rate effective from over a month ago, but mailed the day a rate increase went into effect. Also there "offer" fails to disclose that there are payments beyond the "$295 covers all closing costs". Should note that there are other payments expected when you close. Called/complained, no one cared. 800 line folks, including... Read more

Was this review helpful? 0 0

Loan denied based on rules not in their web site. For example: 2.74% loan payment $2,900/mo. BUT to qualify for the loan based on 5.5% or $4,065/mo!!!!! Many rules they do not disclose until they deny you credit.

Add comment

Unable to access my account

Add comment

Great rates but terrible customer service. ZERO communication after you apply for the loan. Over 18 calls over the course of 3 months for my loan to close. The entire process was horrid. I do not recommend using them. Many mistakes, very little information on how the process works, no time frames NOTHING. It took over 1 month for the Appraisal company to even contact me, i had to call third federal over 18 times in a month to get them to push... Read more

Was this review helpful? 6 0

Appraisal was good, credit was over 700. Refinance was to remove $800 in monthly payments, not taken into account and was denied the loan even though above would clearly improve debt to income ratio plus loan alone would have saved $200 a month in the mortgage by itself. Almost as if a computer did the underwriting without the ability to think or reason. The smart rate sounds wonderful but the reality is, you can't need this product if you are... Read more

Was this review helpful? 5 1
Did not find what you were looking for?
 
×
You are reading about Third Federal.
Filing a new complaint about
×