I have referred numerous people to this bank over the years, due to them being the Ohio based little guy, and not selling their mortgages. Never again.
After I had an insurance claim on my property due to water damage (about 40K, and Snake Farm only gave me 28K), Third Federal decided to keep my insurance claim check until the work was complete. How do I complete the work without the money? They told me "contractors have deep pockets and can cover it". Really?
Then after the work is done, we will have you pay for an inspection (yeah me pay them) and we will release a "draw of money". Then pay us again to come out and we may release more. Do they think people really have it like that? I have 2 current mortgages with them, and have had 2 others in the past, Never been late.
I said pull my credit, I am never been late on anything. Asked them to consider my relationship with the bank, and the enormous amount of equity in my homes. They could care less. I have never had an insurance claim on anything, and this is a nightmare.
I will be refinancing elsewhere, and telling my story from here on out. Still sitting without a repaired house (nobody can do the amount of work for what Snake Farm will pay), while Third Federal gains interest on my money, and Third Federal won't give me the money to do some of it myself!
Review about: Third Federal Customer Care.